Netgain

Collecting and acting on client feedback has long been identified as a way to improve client satisfaction, reduce client churn and build employee engagement and morale.

Netgain has always been focused on having a client-centric service strategy that is, in part, built on the feedback we receive from our clients. We’ve collected client feedback in a variety of ways, including partnerships with industry leaders like Microsoft and the Helpdesk Institute to glean valuable feedback. We use the results of these surveys to help direct our path.

In 2015, more than 21.2 million men and women were veterans, accounting for about 9 percent of the civilian non-institutional population age 18 and over, according to the Bureau of Labor Statistics.

At Netgain, we’re honored that nearly 10 percent of our team members are military veterans. These honorable and courageous men possess unique skills that allow them to serve our clients with a deeper understanding of purpose, duty and pride.

Cloud computing has become the new normal in healthcare IT management. It is no longer an “if” but a “when” for growing healthcare practices. The question now has become “what type of cloud is right for my practice?” The unique needs of each practice require cloud solutions that are crafted to fit the environment, rather than the environment crafted to fit the cloud.

The variations of cloud offerings are plenty, but four service-types dominate the marketplace and alleviate a myriad of practice pains.

Risk assessment and risk analysis are often used interchangeably. Although HIPAA risk analysis and risk assessment are terms that closely resemble each other, there are significant differences between the two.

Netgain and 4MedApproved partnered to present a learning lunch session to help remove the confusion and understand what the requirements are to fulfill the Meaningful Use measure. In this on-demand webinar, Charles Killmer, Security Officer at Netgain, dispels myths surrounding risk analysis, answers common questions, and addresses how to document to protect your practice in the event of an audit.

Cloud computing is a concept with which healthcare organizations are increasingly aware. However, with constant changes and proliferation of cloud-based software models, it can be difficult to understand the variations available. In Which Cloud is Right for Your Organization: Private vs. Public Cloud, we discussed private and public clouds. While these two are the more common clouds, there are other cloud computing options becoming more prevalent among healthcare providers because of their increased flexibility.

You think your data is safe. Then you get the call every healthcare organization dreads and hear the words: There has been a security breach.

What would you do? Nearly 90 percent of healthcare lawyers think their healthcare clients are at a greater risk for cybersecurity attacks than other industries, according to a survey conducted by the American Health Lawyers Association.

As we head into a new year, practices are busy figuring out how new regulations like MACRA will affect their practice, what new technologies will add value to their operations, and how to budget accordingly.

During this busy time of the year, there are some aspects of the IT environment that are often forgotten about or overlooked in the flurry of new regulations and payment models. Here are five examples and what you can do to ensure your practice is prepared:

Do you have a technology guru in your life that is always hard to buy for? Or maybe you are that technology guru that’s hard to buy for? We have a full team of those at Netgain. I recently checked in with members of our technology team members to ask them what they see as the top tech gifts this year. With the average American spending $781 on Christmas gifts this year, some of these tech gifts could tip the scale.

Barriers to use of cloud-based software have become less pronounced with accelerated adoption among healthcare organizations. In a recent IDC Health Insights survey, nearly 42 percent of respondents said they were more comfortable with cloud computing in 2015 than they were the previous year. However, substantial risks remain, and a “first-generation” approach to cloud computing can still result in serious difficulties (and resulting provider/user rejection) if those risks are not mitigated.

Consumers have more device options than ever and with the recent launch of the iPhone 7 and the holidays, it won’t be long before workplaces are flooded with new devices. As a result, employers nationwide are faced with decisions about how to secure, support and manage the devices being brought to work.