Imagine one of your registration staff is scanning an insurance card into the EHR during a patient check-in. The scanner malfunctions and the EHR displays an error. The user isn’t sure what went wrong, so she asks the person at the neighboring desk. Now, they both examine the on-screen error trying to determine if the problem is with the scanner or the EHR. They’re stumped, and the patient is waiting.
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Topics: Futz Factor