Netgain

Collecting and acting on client feedback has long been identified as a way to improve client satisfaction, reduce client churn and build employee engagement and morale.

Netgain has always been focused on having a client-centric service strategy that is, in part, built on the feedback we receive from our clients. We’ve collected client feedback in a variety of ways, including partnerships with industry leaders like Microsoft and the Helpdesk Institute to glean valuable feedback. We use the results of these surveys to help direct our path.

As a business owner, one thing that keeps me awake at night is how to achieve unprecedented levels of client satisfaction. We study it. We regularly train on it. We preach it at company-wide meetings. And we consistently perform above average on our client satisfaction ratings, yet, we always strive to do better for our clients.

We want our clients to be so satisfied that they are fiercely loyal to our brand and what we provide. Isn’t that what every business wants?