Netgain

We fly the American flag above our headquarters building to remind us of those, who by their sacrifice, have helped create this unbelievable American system that allows us the freedom to thrive.

I’ve seen the sacrifice first hand as my father served in the U.S. Army Reserves during the Vietnam War. Following in his footsteps, I also served in the Army Reserves in the 1980s. We served to protect the freedom that sets America apart.

Nearly 10 percent of our team at Netgain are military veterans and almost every person here has a family member or friend that has served our country during periods of conflict.

“All that I am or hope to be, I owe to my angel mother.” ~Abraham Lincoln

My mom is certainly an angel mother that Abraham Lincoln talked about. She raised five boys, helped my dad run their jewelry business and volunteered throughout our community.

Still, at 79 years old, she provides daily hospice care, Healing Touch therapy and companionship in the “No One Dies Alone” program at our local hospital. She is a mixture of compassion and generosity with a healthy dose of  independence.

Imagine one of your registration staff is scanning an insurance card into the EHR during a patient check-in. The scanner malfunctions and the EHR displays an error. The user isn’t sure what went wrong, so she asks the person at the neighboring desk. Now, they both examine the on-screen error trying to determine if the problem is with the scanner or the EHR. They’re stumped, and the patient is waiting.

As a business owner, one thing that keeps me awake at night is how to achieve unprecedented levels of client satisfaction. We study it. We regularly train on it. We preach it at company-wide meetings. And we consistently perform above average on our client satisfaction ratings, yet, we always strive to do better for our clients.

We want our clients to be so satisfied that they are fiercely loyal to our brand and what we provide. Isn’t that what every business wants?