Netgain Healthcare IT Blog

The 4 Communication Styles of Our Netgain Support Team

Posted by Kim Nowack - Netgain's Director of Human Resources on Mar 20, 2017 9:40:53 AM

What’s your communication style? Throughout your career, you’ve likely taken a personality test of some sort. Based on your answers to a defined set of questions, you’ve been identified as a color, an animal or a combination of letters. 

As a part of NetgainU, our continuing education program, employees complete an assessment to determine what color quadrant they best associate with. Each of the four color quadrants have characteristics that describe a communication style. The goal is to understand your communication style and the style of your teammates so communication can be adjusted for mutual benefit. 

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Topics: Support Team, communication style

How You Can Protect Your Practice with Whitelisting

Posted by Charles Killmer - Netgain’s Security Officer on Mar 13, 2017 11:04:44 AM

Antivirus software is about 40 percent effective, according to ZueS Tracker, a tool that tracks malicious hosts. This statistic is startling, especially for organizations that rely almost solely on antivirus to protect their most sensitive data from malicious attacks. 

Truly protect your business with whitelisting. It is, essentially, the inverse of antivirus.  Antivirus identifies malicious content and stops it from attacking your environment. Whitelisting, on the other hand, is a process of identifying what should be able to run in your environment and blocking everything else.

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Topics: whitelisting, application whitelisting, internet whitelisting

Telecom: Keeping Your Practice Connected

Posted by Matt Riley - Netgain's VP of Strategy on Mar 7, 2017 9:03:03 AM

There is a lot of buzz in the healthcare industry about the cloud – public or private, pros and cons, cost and ROI. What there isn’t a lot of discussion about is the telecom services that can make or break the success of a solution and user experience.

Simply put, telecom refers to the wires responsible for transmitting data from your exam room to the cloud. It is arguably the most important cloud design decision you’ll make for your practice. Your telecom network determines the speed at which your users access data, the security of your data and how much control your practice has over your connectivity.

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Topics: Connecting to the Cloud, Telecom Services, Private Telecom

Clinics Augment IT Team with Cloud Provider

Posted by Jessie Golombiecki - Marketing Coordinator on Feb 28, 2017 10:10:40 AM

For almost 50 years, Multicare Associates has provided a wide array of primary care services.

An internal IT staff managed Multicare Associates’ IT environment for 30 providers and 200 staff across three locations. The in-house IT staff supported the primary care clinic’s users, applications, and their infrastructure. But CEO Matt Brandt had concerns about the practice’s aging IT environment and wanted to implement a new EHR solution.

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Topics: HealthIT, cloud-computing, cloud provider, cloud service provider

2017 HIMSS Conference Review: 5 Key Takeaways

Posted by Phil Wocken - Netgain's Director of Marketing on Feb 24, 2017 2:43:45 PM

For anyone who has attended the annual HIMSS conference, you know it can be overwhelming. 2017’s HIMSS Annual Conference was no different, with over 40,000 health IT professionals and 1,200+ exhibitors sprawled across what seemed like miles of exhibit hall space at the Orange County Convention Center in Orlando. It was abundantly clear that this year, the healthcare industry is hungry for technology solutions to drive efficiency and improve patient experiences.

Much of the buzz at the event was centered on a handful of core topics, so we wanted to share some of those key takeaways here for those of you who weren’t able to make it out to Orlando this year.

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Topics: HealthIT, cloud-computing, IT security, cloud security, Cloud Adoption, data storage, Reviews, interoperability, integrations, himss, machine learning

One Cloud Provider for All of Your Practice’s Applications

Posted by Matt Riley - Netgain's VP of Strategy on Feb 14, 2017 8:27:26 AM

A typical physician practice may use Microsoft as their cloud provider for Office 365, use their EHR software provider for their EHR, use a private cloud provider for their practice management and their PACS storage on-site. These solutions all have separate logins, support contacts and service level agreements.

Over 80 percent of healthcare providers are using some form of cloud services within their practice, according to HIMSS Analytics’ 2016 Cloud Survey. Patient engagement and empowerment tools are the most common tools in the cloud (35%), followed by health information exchange (34%), back office solutions (18%) and business continuity and disaster recovery functions (13%).

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Topics: cloud-computing, cloud provider

6 Attributes of a Preferred EHR Cloud Provider

Posted by Matt Riley - Netgain's VP of Strategy on Feb 7, 2017 9:25:47 AM

Your EHR is the lifeblood of your practice. Likely the most critical aspect of your practice’s productivity. Yet, so many practices don’t properly research where their EHR is hosted. We’ve developed a checklist of best practices to help you find the best cloud provider for your EHR.

Forty-four percent of EHR products are web-based or hosted, according to a recent survey by Capterra, a service designed to help businesses find the right software. The survey also reports that 51 percent of the EHR products in their directory are cloud-based.

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Topics: EHR

5 Ways Client Feedback Made Us Better

Posted by Matt Riley - Netgain's VP of Strategy on Feb 1, 2017 11:45:47 AM

Collecting and acting on client feedback has long been identified as a way to improve client satisfaction, reduce client churn and build employee engagement and morale.

Netgain has always been focused on having a client-centric service strategy that is, in part, built on the feedback we receive from our clients. We’ve collected client feedback in a variety of ways, including partnerships with industry leaders like Microsoft and the Helpdesk Institute to glean valuable feedback. We use the results of these surveys to help direct our path.

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Topics: Client Satisfaction, Client Feedback

5 Ways our Military Background Helps Us Better Serve our Clients

Posted by Jessie Golombiecki - Marketing Coordinator on Jan 23, 2017 12:05:00 PM

In 2015, more than 21.2 million men and women were veterans, accounting for about 9 percent of the civilian non-institutional population age 18 and over, according to the Bureau of Labor Statistics.

At Netgain, we’re honored that nearly 10 percent of our team members are military veterans. These honorable and courageous men possess unique skills that allow them to serve our clients with a deeper understanding of purpose, duty and pride.

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Topics: Military Backgrounds

4 Practices Get Results with Different Clouds

Posted by Matt Riley - Netgain's VP of Strategy on Jan 17, 2017 8:37:48 AM

Cloud computing has become the new normal in healthcare IT management. It is no longer an “if” but a “when” for growing healthcare practices. The question now has become “what type of cloud is right for my practice?” The unique needs of each practice require cloud solutions that are crafted to fit the environment, rather than the environment crafted to fit the cloud.

The variations of cloud offerings are plenty, but four service-types dominate the marketplace and alleviate a myriad of practice pains.

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Topics: cloud-computing

Thanks for visiting the Netgain Healthcare IT blog.  The goal of our blog is to help our readers stay current on the changing needs and requirements of IT, in the healthcare industry.  

We do this by proactively bringing ideas, expertise, and solutions to your attention, which enables you to communicate the related technology, security or compliance best practices to your employees.



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